Who we care for
Here at Distinguished Care Group our mission is to provide quality, affordable care for those in need. We believe that everyone requiring or choosing to live in a care facility deserves the lifestyle they wish. For some this means being supported to remain as independent as possible and to remain a vital part of the internal and external community. For some it may mean 24hr nursing care and for many their needs lay somewhere in between We provide quality care for people at whatever stage of life they are at and we meet them where they are comfortable to be. Many people in care have physical care requirements others come to us with needs that are more geared towards assisting them with the impacts of living with a dementia or a related condition, some are requiring palliative and end-of-life care. We offer different types of care for different individuals, designed around their unique personalities, life history and their care requirements. We also offer care packages suited to a multitude of possible choices incorporating a weekend or week convalescing or providing a break for their family of community-based carers where at the other end of the spectrum we can provide long term, permanent care
How we care
Whatever stage of their lives people are at when they come to one of our homes, we see them thrive best when they are assisted to maintain close relationships as intrinsic members of extended families and the wider community.Our homes are partnered with the daily sparkle and we encourage activity lifestyles and each of our facilities have dedicated activities teams alongside the first line carers, senior carers, CHAPS or nursesWe provide in house, home cooked meals and we employ or own chefs. We also deliver in house laundry and housekeeping and at every location we have highly trained maintenance operatives. Our management teams are led by registered qualified manager and in our nursing facilities these are generally also nurses qualified and where not there will be a nurse qualified clinical lead in placeThe culmination of this whole team approach is that people experience care in our facilities its not done to them. We also have some specialist care facilities and we train our teams specifically in these areas as well as bringing in external expertise and engaging in active research to ensure our services are rated good and aboveWhile we do not consider dementia to be a terminal condition in the accepted sense, we recognise that in the final stages of many dementias, adopting a palliative approach is the most humane form of respect we can offer and we can arrange transfers between floors or homes where this is required.Where providing care for people who have only a short time to live or who are in the process of their lives ending, we deliver the highest possible standards of dignity and respect, creating the quietness and space that allow for intimate and precious family moments.
Our care
Personal care (Residential care)
We provide quality personal care 24 hours a day for people who can no longer manage safely at home but do not require complex medical attention from a qualified nurse.
Nursing care
We provide quality, evidence-based nursing care for people assessed as having nursing needs. These are people who require ongoing nursing care and support 24hrs a day.
End-of-life care
We provide high quality end-of-life care that helps people live as well as possible and to die with dignity. Our experienced care teams work sensitively to support residents, to address needs and fulfil their personal wishes and goals.
Palliative care
We provide specialist palliative care for people living with life-threatening illness and for those who live with an advanced dementia, related condition, or are in the last six months of life.
Respite Care
We provide respite care (also known as short stay care) that allows families and friends who provide ongoing care to have a break and take some well-deserved time off.
Dementia care
We provide specialist care, nursing and/or personal care for people living with a dementia or related condition. Our care for those living with a dementia is delivered by specifically trained nurses and carers.
Range of services
Short-term respite care
Long-term care
Short Stay Convalesce
Bespoke care designed for you
Transition to Home after A Stay in Hospital
Older people who have spent a while in hospital following an illness or a serious fall are often not ready to go home or a care package change may be taking longer than anticipated. The longer someone stays in hospital the less enabled they become to return home safely. All our care centres can provide this step-down model of recovery and It usually lasts for no more than six weeks to 12 weeks or until either the person feels ready or the care package is funded: this bridge between total care and independence can often be reached through this type of short-medium term approach and knowing a person is expecting to return home we gear our care towards rehabilitation and allowing older people to return to their own home able to live independently once more. If, for whatever reason a person does not return to full independence following the hospital stay and their period of rehabilitation, then we can quickly offer different choices for converting to longer term forms of care and our dedicated teams will do this for you offering assurances all around
frequently asked questions
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Q. Do I need an assessment before I move into a care home?
Yes. The first step, if you are seeking assistance with fees is to get a free needs assessment from the social services department within your local council. They will be able to arrange a needs assessment, and it’s especially vital for people who need help with funding, as councils will only fund care to the level of the assessment. There are different levels of funding some which covers social needs and a more stringent assessment where nursing needs are required. Differing funding sources are used for different assessed need to
Even those planning to pay for the care themselves need an assessment to help understand which home is best suited to their needs and we are required under our terms of registration only to offer care where in our assessment we are able to meet the person needs
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Q. How can I be sure you provide a good service and that the care is well-regulated?
All of our care centres are registered with and regulated by the industry watchdog. In England we’re registered with and regulated by the Care Quality Commission
Every Residents’ safety and wellbeing is of paramount importance to us and we adopt a very robust approach to quality, while at the same time taking any concern raised extremely seriously. We promote an open and honest culture to encourage regular feedback – whether it’s a compliment, complaint or suggestion and as well as daily and weekly feedback we will ask you every six months to commit to our large quality survey so you can tell us exactly what you think and we can learn the lessons. We also commit to publishing these questionnaire responses (anonymised) along with our actions to improve. We use technology to support our skilled and dedicated team which includes electronic care plan systems. We also provide a dedicated, highly experienced nurses qualified director of care quality and operations supporting every employee and every registered care centre manager
In short, we are proud and passionate about what we do and how we do it and we aim to deliver on our offer – always. If mistakes are ever made, or if our standards let you down, we will own our mistakes, learn from these and you will always receive an open, honest and sincere apology, that is our pledge.