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who we are

About Distinguished Care

We are a family-owned business, since 1987, we have been dedicated to the business of caring: accountable, honest and transparent.

Distinguished Care is a values-based provider that is fit for the 21st Century and as individual as you are. Innovators of constantly developing therapeutic care regimes designed around the needs of residents, families and employees. We are committed to excellence and to delivering high-quality, compassionate care tailored to each person's unique journey.

our Values

Values of the organisation are aligned with those of the regulator

Excellence

Being a high-performing organisation.

Caring

Treating everyone with dignity and respect.

Integrity

Doing the right thing.

Teamwork

Learning from each other to be the best we can.

Our Mission

Respect

Afford all people who live and work at our care centres the respect and dignity they deserve at all times.

Dignity

We respect each person’s right to independence and actively support the preservation of individual skills, lifestyles, and abilities. Where these are challenged, we provide compassionate care that offers the right level of support without diminishing autonomy. We are committed to fostering a culture of inclusion, where all users and visitors feel welcomed, involved, and valued.

Honesty

We will strive always to ‘get it right’ and ‘do the right thing’. If we ever come up short in these endeavours, we will apologise and learn from our mistakes.

Quality

We are committed to delivering high-quality care provided by skilled, motivated, and compassionate professionals. Our care is consistent, person-centred, and designed to enable those who choose to live with us to achieve their optimum state of health and well-being.

Innovation

We continuously evolve our care and support strategies to genuinely meet people’s needs, delivering thoughtful, efficient services that bring real satisfaction and meaningful value.

Inclusion

We place residents—and those closest to them—at the heart of everything we do. Our services are thoughtfully designed to involve families, friends, and local communities, fostering a strong sense of belonging and connection. We are equally committed to supporting our dedicated staff, ensuring they feel respected, valued, and included. Our care centres are not set apart from the community; they are an integral and active part of it.
our team

our dedicated team

Paul Smith

Director of Care, Quality and Operations

John Logan

Manager at Thomas Knight Nursing home

Brenda Nicholson

Manger at Waterloo House

George Ward

Manager Harwood Court Care Home